We have a unique opportunity for a Director of Front Office! Work with a dedicated group of locals in beautiful Steamboat Springs, CO!
Annual Salary $64,000-75,000 DOE w/ a minimum of 40-45/hrs per week.
PERKS AND MORE
- Merchant Ski Pass Program
- Paid Time Off
- Comprehensive Health Plan (HSA-Compatible)
- Dental Plan
- Vision Plan
- 401K Retirement plan with company match
- Life Insurance
- Discount Lodging Benefits
- Discounts on Activities & Events
- Competitive Pay
- Professional Work Environment
- Great Employee Parties!
Summary: Responsible to develop and maintain excellent guest service in the areas of front desk, bell service, and shuttle operations. Oversees all front office and shuttle department activities at the main front desk and centralized shuttle operations. Sets policy, reviews procedures, designs and implements systems for coordination and communication with other key departments for guest / owner needs. Develops radio protocols, driver protocols, implements training procedures, hires and disciplines staff, and directly oversees the Front Office Manager. Reviews front office schedules and approves staffing needs. Develops and adheres to departmental budgets and monitors labor and department costs and charges. Assists executive team with shuttle contract negotiations, oversight of legal compliance, and reviews vendor & shuttle invoices. Performs fleet management processes related to leased & owned vehicles repairs, maintenance, filing insurance claims in event of damage/ accidents. Holds independent decision authority for guest & owner refunds and coordinates vendor access.
Performs the following duties personally or through subordinate supervisors.