SERVICE DESK TECHNICIAN (Information Center Consultant I) – Range 14 / NON
Salary
$31.26 – $46.34 Hourly
Location
Anchorage, AK
Job Type
Regular / Full Time
Job Number
2025-00925
Department
Information Technology
Division
Direct Services
Opening Date
10/08/2025
Closing Date
10/23/2025 11:59 PM Alaska
Job Information
Open to the general public and any current Municipal employee.
This is a non-represented position (no union affiliation) and is subject to the current provisions of the Personnel Rules of the Municipality of Anchorage.
DEPARTMENT: Information Technology
HOURS OF WORK: Monday through Friday; 8:00 am to 5:00 pm
LOCATION: City Hall, 632 W 6th Ave, Fourth Floor, Anchorage, AK 99501
** Starting pay does not exceed the midpoint of the displayed pay range **
To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.
Example of Duties
This position is responsible for processing Information Technology incidents and service requests received via telephone, email, web, and in person. Requests are documented, triaged, and either resolved at the Service Desk or escalated to another ITD resource as necessary. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores service by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Configures, installs, monitors, and maintains desktop software and hardware. Supports mobile workforce. Works in a team setting, sharing information and assisting others with calls. Performs other duties as assigned.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent and five (5) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.
OR
Associate’s degree in Computer Science, or related field, and three (3) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.
OR
Bachelor’s degree in Computer Science, or related field, and one (1) year of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.
· A valid State of Alaska Driver’s License with satisfactory driving record, at time of hire.
· Satisfactory Criminal Justice Information System (CJIS) background check within 30 days of hire.