Seeking current students interested in gaining practical experience in project coordination, customer service, and process documentation
Position: Customer Success Intern
- Duration: January 26, 2026- August 2026
- Part time, working 15 – 29 hours/week
- Location: Remote, based in Michigan (Eastern Time Zone)
- Wage: $15/hour
The company is currently not authorized to support remote work employees in the following locations: Alabama, Alaska, Arizona, California, Delaware, Idaho, Massachusetts, Montana, Nebraska, Utah, Wyoming
The student internship program accepts international students with up-to-date work authorization for off-campus employment.
Key Responsibilities
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Client Onboarding Support (Business / Information Systems)
- Apply principles of project management and customer relationship management to assist in coordinating the onboarding process for new clients, ensuring smooth integration of software solutions into organizational workflows.
- Perform onboarding kick-off presentation calls, Go Lives, and Go Live calls
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Meeting Coordination (Communications / Business Administration)
- Develop organizational and communication skills by scheduling and facilitating client-facing and internal meetings, preparing agendas, arranging logics, and ensuring stakeholder readiness.
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Meeting Participation and Documentation (Professional Writing / Business Communication
- Strengthen note-taking and technical writing abilities by participating in client meetings, documenting key decisions, and translating discussions into actionable items.
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Documentation Management (Information Systems / Technical Writing)
- Gain experience in knowledge management by updating and maintaining technical documentation related to software features, client specifications, and project milestones.
- Support and work within ticket queues
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Customer Support Liaison (Communication Studies / Business)
- Enhance interpersonal and problem-solving skills by serving as a first point of contact for client inquiries, providing professional responses, and escalating issues as needed to appropriate team members.
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Cross-functional Collaboration (Computer Science / Business Analytics)
- Develop cross-team communication skills by collaborating with software development, quality assurance, and product management teams to relay customer insights and contribute to ongoing product improvements.
Qualifications:
- Currently enrolled in a degree program such as Business Administration, Healthcare Administration, Health Informatics, Computer Science or Customer Service.
- Be legally eligible to work in the US and off-campus.
- Must work from the US. International work is not allowed.
- Pass a criminal background check.
- Interest in healthcare information technology as a career path.
- Experience or strong interest in key responsibilities listed above.
- Ability to effectively build rapport in a remote working environment.
- Strong organizational skills with acute attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and familiarity with digital tools like Zoom, Jira, and Confluence, or similar.
Why Join Our Internship Program?
Get more than just experience—gain real insight into the future of healthcare and technology.
- Build In-Demand Skills – Develop versatile, real-world skills that translate across industries and set you up for long-term success.
- Work with Real Clients – Jump into hands-on projects that involve actual customer collaboration and project coordination.
- Explore Health Tech Innovation – Get introduced to the latest tools and trends driving the future of healthcare technology.
- Grow with Mentorship – Receive one-on-one guidance from experienced professionals who are invested in your growth.
- Advance Your Career – Tap into a wide range of resources designed to support your professional development and open doors to future opportunities.
- Work Your Way – Enjoy flexible, part-time hours, remote work with provided tech equipment, and the possibility of earning internship course credit.
How to Apply: Interested candidates should upload a resume and cover letter outlining their qualifications and interest in the position. Please include any relevant coursework, projects, or experiences that demonstrate your ability to excel in this role. The ‘optional’ application fields are not necessary.
Equal Opportunity Employer Notice
We are an Equal Opportunity Employer who recognizes that our diversity is our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think to best serve our stakeholders and our communities.
Because our family of companies serve everyone, we believe in including everyone. This means we strive to hire qualified employees that are diverse in thinking and in race, gender, gender identity and/or gender expression, age, religion, or belief, sexual orientation, physical, mental, or sensory disability, citizenship, family or partnership status, socioeconomic upbringing and more.
We believe diversity and inclusion among our teammates is critical to success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.