The HHR Technician plays a critical role in ensuring the smooth operation of our casino’s technology infrastructure. This position provides comprehensive support for a diverse range of hardware and software, including: HHR EGMs (Historical Horse Racing, Electronic Gaming Machines), CMS (Casino Management System), Casino IT networks, personal computers (PCs), Ticket Redemption and ATM machines, audio/visual (AV) equipment, surveillance system, access control systems and point-of-sale (POS) systems. This position will work closely with the casino management team and 3rd party vendors, ensuring a well-functioning and reliable technological infrastructure for the casino.
- Lead the installation and movement of HHR EGMs (Historical Horse Racing, Electronic Gaming Machines).
- Coordinate vendors, regulatory process and connect machines to the casino CMS (Casino Management System)
- Assist as needed on fixing issues that may arise on HHR EGMs
- Retire HHR EGMs as needed
- Become familiar with the CMS (Casino Management System)
- Setup and maintain up to date HHR EGMs data in the CMS
- Assist in running reports as needed for G2 Gaming Staff and 3rd party partners
- Setup and configure CMS tools such as floor maps and jackpot notifications
- Maintain functionality, address issues and work with 3rd party vendors on installs and upgrades.
Qualifications
- Minimum 2 years of experience in a related support role.
- Proficient in troubleshooting PC hardware and software issues.
- Experience with installing and supporting various software programs.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to prioritize multiple tasks and meet deadlines.
- Strong problem-solving and analytical skills.
- Experience in a casino or hospitality environment a plus.