Role Summary:
Provide 1st level support to all business users and internal staff for all laptops, printers, handheld devices, and software. This individual will assist in the management and standardization of the laptop infrastructure in addition to performing basic network administrative tasks. This includes troubleshooting, resolving issues, documenting and escalating more complex issues. Has primary responsibility for end-user communication from first contact to resolution. The incumbent demonstrates a clear and strong understanding of what it takes to provide the highest level of customer service. This role requires the intern to be onsite twice a week – Mondays and Tuesdays with 20-hour work week.
Responsibilities:
Responsibilities:
- Manage all service desk calls and emails in a timely manner from both internal and external customers.
- Configure and deploy laptops, handheld devices and associated software and telephony offerings.
- Install, customize, maintain, test, and troubleshoot operating systems and other systems software
- Create and maintain service desk knowledge base articles
- Provide printer and Multi-function device support
- Provide Conference room support (Teams, Zoom, troubleshooting, etc.)
- Perform workstation deployments and migrations
- Configure new users accounts
Qualifications:
Education & Experience:
- B.S. in computer science or related field or equivalent work/education experience
- 0-1 years of laptop support experience
Skills:
- Knowledge of personal computers/laptops and willingness to learn new technologies
- Familiarity with basic user and network administration
- Familiarity with mobile devices
- Proficient technical skills of Windows 10, laptop hardware, networking concepts, Microsoft Office 365 full suite and laptop build automation
- Strong oral and written communication skills
- Willingness to learn, adapt to changing priorities, and grow through hands‑on experience
- Ability to collaborate effectively with team members and build positive working relationships while learning from others
Specialized Certifications: N/A
People Management: No direct people management responsibilities